Macy's Furniture Gallery in Centennial, CO Closed now

Reviews about Macy's Furniture Gallery

• ★ ★ ★ ★ ★

  January 20, 2020, by Andrew Cornelius
  We bought an absolutely lovely and unique couch from Macy's Furniture just before Thanksgiving - was delivered today (product was just out of stock for a bit). Our salesman Drew Haladay made the experience extremely nice, got us set up with excellent care products as well for the new furniture. There was one hiccup with delivery but remedied in the end with the help of Drew again as well as Macy's phone customer service. I'll be back again I'm sure, would recommend to all. Great product and great service along the way.
• ★ ★ ★ ★ ★

  October 30, 2019, by Brad D
  This review pertains to this location as well as Macy's Customer Service. There were some mishaps with this purchase but we are very satisfied how Macy's handled the various situations that arose. This review is lengthy but I tried to detail the entire purchase experience with Macy's. My wife and I recently purchased a full grain leather sectional from Macy's (the Warrin) which we absolutely love. We shopped around over the course of 2016 and after looking at Lazy Boy, Woodley's, AFW, Sofa Mart and a few other places we decided that the quality and price was the best at Macy's. Macy's also has a good warranty which is a bit costly but offers a piece of mind if anything should happen. Just a heads up, Macy's has a very good Veteran's Day / Black Friday Sale on most of their furniture. My wife and I visited this location during these sales and really liked a couple of sectionals. After talking with a sales representative for some time and trying the couch in person we decided to purchase the Warrin. After placing the order, we were told the couch would be delivered a couple weeks out. The original date it was scheduled to be delivered on unfortunately could no longer happen because the trucks filled up. We weren't in a major rush but we wanted to have it delivered on a weekend so we didn't have to miss work. The delivery was rescheduled for the following weekend. Macy's will schedule a certain block of time on the day of your delivery. They also call you when they are on the way. Our appointment time came and went that Saturday , with no calls. We ended up calling Customer Service a couple hours after they were suppose to show up to ask what was going on. Customer Service couldn't give us a reason as why they never showed up or called. They ended up delivering it that following Tuesday and refunded the $200.00 delivery fee which I felt was fair. Once we had the couch, that is where the second part to this review starts. All the pieces were fantastic shape and worked properly, except one, the console. When we were in the store looking at the Warrin, the console (which was not apart of the floor model at the store) was described to us incorrectly. We were told the top lifted to provide a storage area with power connections which it doesn't have. Besides the console not being what was advertised, the leather on the cushions were damaged. After talking with the sale representative that helped us with the purchase, she passed us on to her manager who was very friendly and helpful. I expressed that is was not what we purchased and the console was a major reason purchasing this sectional. We had seen several other sectionals that were in the same price / quality category but decided to choose the Warrin due to checking all the boxes. After explaining my case to him, he was able to exchanged the damaged console for a new new and also refunded the cost to us (close to $350) which I felt was the correct course of action. We didn't want to return the couch (missed all the sales at this point and already fell in love with the Warrin), nor did we want to return just the console as that was big reason we chose to have a sectional. He could have easily have said there was nothing he could do but he righted the situation for us which we greatly appreciated. We are very happy with our purchase and glad we went with Macy's for this significant furniture purchase. Hopefully, nothing happens to the sectional and we don't need to use the warranty but I hope if it comes to it, we will have a good experience with that as well.
• ★ ★ ★ ☆ ☆

  June 19, 2019, by Jessica Gutierrez
  They have a decent selection of furniture but way too many staff on hand. It was a little awkward looking around. They take turns taking customers, this means the only person in the store that will acknowledge your presence is your sales person and definitely not the 6 other sale people sitting around chatting.